We have worked hard to go above and beyond what is considered standard internet security, to ensure that our website and offices are PCI Compliant and McAfee Secure. Any questions you have about your order will be handled swiftly and efficiently by our professional customer service team. Additionally, if there are any issues with a seller fulfilling your order, we guarantee your purchase 100%.*

If you have any questions about an order you would like to make, or an existing order, feel free to contact us by phone at 888-456-8499, or by email at CustomerService@mytickettracker.Com

Of course, if the signature requirement is problematic, customers can contact their ticket seller directly to waive the signature requirement, otherwise you could always…

• Will-call means that you will pick up the ticket at the venue box office window.
• Local pickup will require that you pick up your tickets at a location up to 30 minutes away from the venue.
• Email means that the seller will email you the tickets before the show

Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.

This is a rare occurrence, but if it should happen to you, please contact us at 888-456-8499 and our customer service representatives would be happy to help you find a similar seat or a seat at a similar price.

However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that the shipping be combined. This service is at the discretion of the seller.

However, sometimes the notes say something like “Section 2, rows A-Z” or “Section 2, Rows A and B, piggybacked” which lets you know that the seats may not be together. If they are “piggybacked,” it means one seat is in front of the other, but in 2 separate rows.

On the search results page, there are filters in the left sidebar to help you narrow down the selection even further. If you want to view tickets in certain categories, on specific days of the week, time of day, or location, you may filter your results by clicking the check box next to the various options.

When you have found the event you want, click the “View Tickets” button to see what groups of tickets are available. Selections of tickets, with quantities and price per ticket will be shown in a table on the left-hand side of the page. On the right will be the venue map. Some of our maps are simply images, some are interactive, and some even have pictures from the seats to the stage, all to help you find what you’re looking for.

When you choose your tickets, click the “Buy” button, and proceed to checkout. If you ever have any questions about finding or buying tickets on our website, you may contact us at any time by phone at 888-465-8499 or by email at CustomerService@mytickettracker.Com.

If a performer, show, or team does not have any tickets available for a specific upcoming event, simply click on the "Alert Me" button on the right side of the listings. In the pop-up, enter your email address and click the "Alert Me" button to send the information. You will be notified once tickets become available for purchase.

• Click on a shaded section to get a pop-up bubble showing how many tickets are listed in the section and a range of prices. Clicking a section will also filter the ticket list on the left side so that only tickets in that section are showing. You can click on more than one section to add more tickets to the list. Double click a section to remove it from the list it.
• Use the plus and minus (+, -) buttons, or your mouse's scroll wheel, to zoom the map in to see sections in greater detail. Use the directional buttons or drag the map to reveal hidden sections.
• Hover over a ticket listing to have its section highlighted on the map. If the map is zoomed in, it will move to bring the highlighted section into focus.
• Some interactive maps include a feature that gives you an idea of the view from each section. If this feature is enabled, a photo of the approximate view will display next to the map when you click a section. To see the view from a different section, simply click on the section on the map.

Ticket sellers usually arrange flash ticketing by mailing customers a gift card that was used by the seller initially to purchase the tickets. This card would contain the initial purchase information for the order and would generate a viable receipt. (Customer should contact their seller directly with any additional questions about flash ticketing.)

Generally speaking, sellers decide to resell their tickets at a price that reflects the market, and prices often rise and fall with supply and demand. The result is that tickets on our website are often sold either above or below face value.

In addition to the market value fluctuating, sellers often have a large number of expenses to cover in order to get their hands on great seats. Sellers often must pay face value, plus fees (or membership fees to special clubs), and sometimes they stand in line for hours to get the best seats available. By marking up the tickets, ticket sellers make a small profit. The benefit for ticket buyers is they don’t have to wait in line, on their computers, or on the phone for hours months in advance of an event to get a good seat. Instead, customers can find great seats even a couple weeks before from an event.

Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process. For more details, please refer to the GeoTrila Terms and Policies for the purchase agreement.

• Order tickets and input a US-based shipping address: You should use this option if the event is more near-term in nature and you could potentially have the tickets shipped to a friend’s house in the US or even a hotel.
• Order tickets marked as being available for will call, email, local pickup (etc): Tickets are only available using one of the above methods if that method is specifically advertised on the listing notes and/or during checkout.
• Order tickets and input your home address for shipment: You should use this option if the event is a while away and thus likely to ship before your travels. Please note that you can always contact your ticket supplier directly to provide an alternate (US-based) address (if needed).

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